Thank you for visiting our website at Hair Rejuvenation Hair Loss and Wellness Clinic, doing business as Hair Rejuvenation Hair Loss and Wellness Clinic”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.
When you visit our website , https://hairrejuvenationuk.com/booking/ and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.
This privacy policy applies to all information collected through our website (such as https://hairrejuvenationuk.com/booking/ and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Sites“).
No-shows, late cancellations and tardiness
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling’s at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior.
In the case of missing your appointment, you will be imposed with a fee worth that of the missed service.
Adhering to these clinic rules for clients creates a respectful and efficient environment. Each rule, though simple, plays a vital role in ensuring the smooth operation of the salon.
What is a non-refundable deposit?
A non-refundable deposit amounting to 25% of the total hair service cost will be required when booking your appointment. This deposit will be applied toward your final bill on the day of your appointment. Reschedule of appointment before 48 hours is allowed without any penalty. Cancellations or no-shows result in 100% deposit forfeit.”
A deposit is part of the total cost of something or an advance payment you make at the time of booking.
All deposits are nonrefundable, this fee cannot be returned to a client if you the client decided to cancel the service.
All booking fees are non-refundable clients pay the full price if they cancel make changes or are a no show.
Honesty about health problems
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
Confidentiality
The importance of confidentiality in salon settings extends to two crucial areas.
First is the aspect of building trust with clients. It is essential for clients to feel confident that their personal information, shared during their interactions with the salon, remains secure and private. This trust forms the backbone of a strong client-salon relationship.
Confidentiality in Hair Rejuvenation Clinic isn’t just a policy; it’s a promise of respect and professionalism.
Secondly, maintaining confidentiality reflects on the salon’s professional integrity. Upholding strict privacy standards is not just about adhering to policies; it’s a clear indication of an ethical and professional business approach. Both factors — are interlinked and pivotal in establishing and maintaining a reputable and client-centric salon business.
Steps to ensure confidentiality:
- Train staff on the importance of client privacy.
- Securely manage client records and personal data.
- Communicate your confidentiality policies clearly to clients.
By focusing on these aspects, Hair Rejuvenation Clinic not only adhere to clinic rules for customers but also demonstrate a commitment to client care and ethical business practices. Sharing health information and ensuring confidentiality are not just procedural steps; they are fundamental to creating a trustworthy and safe clinic environment.
Right to refuse service
In any clinic, creating a safe and welcoming environment for both clients and staff is paramount. That’s why it’s crucial to have a clear ‘Right to refuse service’ policy. This isn’t about turning away business; it’s about ensuring that every interaction in your salon is respectful and adheres to professional standards.
Why might service be refused?
It could be for various reasons:
- a client exhibiting inappropriate behaviour,
- being excessively late,
- showing signs of a contagious condition that could put others at risk.
It’s not just about the physical health of your clients and team; mental well-being is equally important. If a client’s behaviour is causing distress to staff or other customers, it’s within your rights to politely decline service.
Bullying and harassment policy
The policy is to ensure that all students/trainees, staff, visitors and stakeholders socialise in an environment that is based on inclusivity and respect, and free from discrimination, bullying, harassment, including hazing and vilification, and sexual misconduct, including the necessity to afford natural justice to affected persons.
Additional Policies
As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the clinic. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.